Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 2-3 weeks. If your order hasn't arrived after three weeks, please contact us and we will look into the details.

Our jewelry is made to order, meaning we don't keep stock on hand except for our oils. When you place an order, our team crafts your jewelry with care and attention to detail, ensuring it's made just for you. Thank you for choosing us for your unique pieces. Warm regards, The DON Team.